Shipping policy

SHIPPING POLICY

Order Processing
All orders are processed within 2–5 business days or up to 20 day for pre-orders unless stated otherwise. During peak drops or limited releases, processing time may be slightly extended. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Time
Delivery time varies depending on destination and courier service. Approximate timeframes are:

• Domestic (China): 2–7 business days

• International: 7–20 business days depending on region and local customs
  Please note that delivery times are estimates and may be affected by weather, customs inspections, or courier delays.

Shipping Fees
Shipping fees are calculated at checkout based on your location and selected courier. International orders may incur additional customs duties or import taxes.

Customs, Duties & Taxes
Buyers are responsible for all customs duties, import taxes, and any additional charges imposed by destination countries. XIOA is not responsible for delays caused by customs clearance.

Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages
Once the package is handed over to the courier, XIOA is not liable for loss, delay, or damage during transit. If any issue occurs, please contact the shipping carrier first. For further assistance, you may reach us at x1oax1oa2002@gmail.com.

Final Sale Policy
All items are final sale. We do not accept returns, refunds, or exchanges. Please review your order carefully before completing your purchase.

Shipping Questions
For any concerns regarding shipping, tracking, or delivery, please contact:
x1oax1oa2002@gmail.com